Bunnings

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Unlocking the aisles for customers through inspirational content
 

The Brief

Bunnings is the region’s leading hardware chain. Its catalogues are instantly recognisable and consistently show the depth and breadth of its offering through product and price point. It has also built up a large reservoir of DIY content, providing step-by-step guidance for highly detailed projects.

Bunnings briefed Medium Rare to come up with the missing link between its tactical and evergreen content: audience-driven content that inspires customers to update, maintain and renovate their homes and gardens according to their needs, skills and budgets.

 

The Solution

All about insights: We combined customer purchase data and search insights in the DIY space to create regular content pillars – Dream it; Plan it; Update it; Fix it; Make it.

World-class team: We created the dream publishing team led by Jane Parbury (former editor of Ideal Home, the UK’s best-selling homes magazine) in Australia, and Caroline Botting (who has previously worked on titles such as NZ House & Garden and New Idea) in New Zealand. 

Launched a new magazine: We developed a quarterly magazine for New Zealand and a monthly magazine for Australia, both of which keep customers abreast of the latest design trends to inspire home improvement – eliciting the “I can’t believe it’s Bunnings” customer sentiment in every issue.

Multichannel approach: While print is our main remit, our team creates content to integrate with Bunnings’ broader marketing mix, including:

  • Inspirational emails: Magazine content is used in monthly customer EDMs to 72K+ subscribers in New Zealand and 350K+ subscribers in Australia
  • Social: Imagery is used on Facebook, Instagram and Pinterest
  • Catalogues: Imagery is used to provide inspiration to the value-driven offering
  • Podcasts: We launched an ancillary podcast series, Staying Grounded, to promote Bunnings’ garden section
 

The Results

  • 50,000 copies distributed across 42 stores in New Zealand
  • 72,000 email subscribers in New Zealand
  • Average time spent reading eMagazine is almost 4 minutes*
  • 30% sales uplift on featured products**

*Bunnings data **Bunnings suppliers’ data

 

 
Meet the Editor
Caroline Botting

The Associate Editor of Bunnings NZ magazine, Caroline is highly experienced in managing large editorial teams and thrives in a fast-paced publishing environment. She has previously worked on titles such as NZ House & Garden and New Idea and worked in PR developing strategic communications campaigns for clients such as Procter & Gamble.

 

See Also

 

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